Diary of a Franchisee — The Mistakes: Losing Sight of My WHYs (Entry #4)

There are always reasons behind our choices and actions. Sometimes I’m aware of my motivations, sometimes I’m not, and sometimes I choose the “wrong” ones, or simply lose sight of the right ones. Ignoring my WHY has been quite dangerous. My WHY is … [Read more...]

Diary of a Franchisee — The Mistakes: Lack of Self-Acceptance and Commitment (Entry #3)

You’ve heard it before: “Mistakes are learning opportunities.” Yes, they are.  But that doesn’t make them less painful or embarrassing– especially when you believe that you’re not allowed to make any. Assuming that I shouldn’t make any mistakes … [Read more...]

Diary of a Franchisee — Wrong Questions = Wrong Answers (Entry #2)

I’ve always been a trainer regardless of the role I’ve played. As such, I’ve believed that there are no stupid questions. While this may be true, the way we pose questions can lead us to the wrong answers. During the last 12 months, my questions have … [Read more...]

Diary of a Franchisee — A Year Ago (Entry #1)

I have been in the world of franchising for almost 30 years. I’ve worn many hats at the franchisor level; and, as a consultant, I have worked with hundreds of companies seeking to expand and franchise. But, I had never worn the hat of … [Read more...]

What’s the WORST Thing You Can Say to Your Franchisees

We all have said it at some point. Many of us have even used the phrase frequently. And, if you have not said it, you definitely have heard it. In most cases, it comes from the purest of intentions. The bottom line is that we want franchisees to … [Read more...]

7 Ways Franchisors Add to Franchisees’ Ramp-up Problems

There are many reasons why some franchisees struggle while others succeed. Unknowingly and, in most cases with the best of intentions, franchisor too often fail to help franchisees get back on track. Frequently franchisors actually contribute to … [Read more...]

Is the Slow Ramp-up of your Franchisees Costing You too Much? Is It Risking the Success of your Franchisees?

The costs associated with slow franchisee ramp-up are many. Often slow ramp-ups even risk your franchisees' chance of success. Slow ramp-ups affect not only the franchisee in question, but the entire network and your own staff are also influenced by … [Read more...]

Franchisees’ Ramp-up Too Slow? Why?

In a perfect world, all franchisees would follow the system exactly as intended; they would all ramp up quickly without struggle; and, they would all be successful and happy. You wouldn’t have to answer distressed calls or have tough conversations … [Read more...]

Franchise Success Is Taking Your Franchisees’ Success Personal

  Shelly Sun, CEO and Co-Founder of BrightStar Care, takes success seriously. From the very beginning she has dedicated herself to making BrightStar Care the brightest star, first in the home care industry and then in the franchising world.  … [Read more...]

Franchise Success Is All about Reaching the Franchisee’s Goals

  I was excited to have the opportunity to interview Dave Haglund, founder and CEO of Kitchen Tune-Up. In some ways he is responsible for this study on Franchise Success. I had been thinking about this project for a while, but it wasn’t until … [Read more...]