Diary of a Franchisee — The Mistakes: Lack of Self-Acceptance and Commitment (Entry #3)

You’ve heard it before: “Mistakes are learning opportunities.” Yes, they are.  But that doesn’t make them less painful or embarrassing– especially when you believe that you’re not allowed to make any. Assuming that I shouldn’t make any mistakes … [Read more...]

Diary of a Franchisee — Wrong Questions = Wrong Answers (Entry #2)

I’ve always been a trainer regardless of the role I’ve played. As such, I’ve believed that there are no stupid questions. While this may be true, the way we pose questions can lead us to the wrong answers. During the last 12 months, my questions have … [Read more...]

Diary of a Franchisee — A Year Ago (Entry #1)

I have been in the world of franchising for almost 30 years. I’ve worn many hats at the franchisor level; and, as a consultant, I have worked with hundreds of companies seeking to expand and franchise. But, I had never worn the hat of … [Read more...]

7 Ways Franchisors Add to Franchisees’ Ramp-up Problems

There are many reasons why some franchisees struggle while others succeed. Unknowingly and, in most cases with the best of intentions, franchisor too often fail to help franchisees get back on track. Frequently franchisors actually contribute to … [Read more...]

Franchise Success: It’s All About What You Do for People

If you communicate with Melanie Bergeron, Chair of Two Men and a Truck, you immediately realize that caring about people is in the very core of her being. After that first encounter, you will never wonder how her company can achieve 97% customer … [Read more...]

Franchise Success Happens When Failure Is NOT an Option

Pat Swisher, CEO and founder of Enviro-Master Services has overcome more than most people can even start to imagine. Yet, his profound belief that “failure is not an option” applies not only to his personal life, but in particular to his franchisees. … [Read more...]

Franchise Success Is All about Phenomenal Partnerships

Robert Chase has just joined the hot digital franchise OrderUp as one of their first multi-unit franchise owners.  Robert’s ability to develop large territories has been proven over and over again, first with ChemDry Carpet Cleaning and then with … [Read more...]

Franchise Success Equals Happy Franchisees

If you ever talk with Chad Hallock, Co-Founder and CEO of Budget Blinds, you immediately realize that happiness is important to him. Chad is a happy man with a positive, upbeat demeanor, and a pleasure to get to know. So it was no surprise when he … [Read more...]

Franchise Success: Transforming the Ordinary into the Exceptional

  For Brian Scudamore, CEO and founder of multiple very successful franchise companies such as 1-800-GOT-JUNK?, WOW 1 DAY Painting, and his newest venture, You Move Me, Franchise Success is all about transforming the ordinary into the … [Read more...]

Franchise Success: It Is All in the Culture

Paul Segreto, CFE, is the CEO and President of Franchise Foundry and serves as the CEO of several of their clients’ companies. I met Paul in 2009 upon my first engagement in Social Media. From day one it was obvious that Paul was a man of honor. I … [Read more...]